Loan Servicing Under the federal servicing contracts awarded to us by the U.S. Department of Education (ED), Great Lakes now services Direct loans and Federal Family Education Loan Program (FFELP) loans that lenders sell, or put, to ED.
With more than 33 years of experience as a loan servicer, Great Lakes is widely recognized as an industry leader. Our success is due to our commitment to provide the highest-quality service to borrowers both during and after school, and our dedication to do what's best for them at each step along the way.
Our professional staff is ready to help borrowers with their questions, and the Borrower portal on our website provides many self-help options for viewing detailed account information, making payments, exploring repayment options, and accessing various forms.
Working with Great Lakes means you can rest assured your borrowers are in good hands. It also means you can benefit from the robust support we offer to schools. We offer a series of training opportunities on various topics throughout the year, tools and resources for maximizing your default management efforts, financial literacy materials you can share with borrowers, and a website that provides easy access to detailed loan information reports.
We also offer a comprehensive private loan processing solution consisting of ScholarNet®, FASTChoice™, and our Central Disbursement Service.
Resources to Help You
As your partner, we offer many resources to assist you, including the following documents:
- Great Lakes Support Tools informs you of the support and services we offer to schools across the country.
- Servicer Contact Information is your one, quick stop for all ED servicer contact information.
- Supporting Direct Lending Borrowers contains the information you need to help your borrowers that have federally-held loans serviced by us.
- Supporting Federally-Held FFELP Borrowers shows you what you need to know to support borrowers that have federally-held FFELP loans we service.
- Sending Refunds and Cancelations to Great Lakes includes a how-to for you to send refunds or cancelations for loans we service that have been sold, or put, to ED.
- Refund Transmittal Request Template allows you to quickly populate a spreadsheet for submitting refund transmittal requests for loans we service that have been sold to ED.
- Borrower Status Tool Overview shows you how to find demographic and loan data for your borrowers and cosigners.
We're committed to providing your borrowers with the same high level of service that Great Lakes has provided for years. Please feel free to call Great Lakes Client Services with any questions at (888) 686-6919.